ku915 Privacy Policy

1 Introduction and Applicability

ku915 is an online entertainment and betting platform operated for Bangladeshi players. Protecting the privacy of users of our website (ku915.cam) is one of our primary responsibilities. This Privacy Policy applies to:

• All registered and unregistered users of the ku915 website and all associated digital services.
• Individuals who contact us through our customer service channels.
• Users participating in transactions, identity verification, or promotional activities.

We always follow established international data protection standards and are committed to ensuring the security of your information.

2 Information We Collect

We collect various types of information to provide our services, manage accounts, and ensure security. The information collected is as follows:

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details (for age verification).
• Email address and mobile number (for communication purposes).
• Payment-related information such as details of bKash, Nagad, Rocket, or Upay accounts.
• Any additional information provided at the time of account registration.

2.2 Automatically Collected Information

• IP address, browser type, and version.
• Device type, operating system, and screen resolution.
• Pages visited on the website, session duration, and click patterns.
• Data collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

• Verification data received from identity verification service providers.
• Information related to fraud prevention and security.
• Transaction status information received from payment processors.

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

3.1 Account and Service Management

• Creating, verifying, and managing new accounts.
• Completing login, security question, and password recovery processes.
• Processing deposits and withdrawals and maintaining transaction history.
• VIP tier assessment and reward distribution.

3.2 Fulfilling Legal Obligations

• Age verification — ensuring access only for those aged 21 or older.
• Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
• Complying with applicable legal or regulatory authority directives.

3.3 Security and Fraud Prevention

• Detecting unusual activity and protecting accounts.
• Preventing multiple accounts or system abuse.
• Diagnosing and resolving technical errors.

3.4 Communication and Customer Service

• Sending notifications related to transactions, rewards, and accounts.
• Providing support via 24/7 live chat and email.
• Providing responsible gaming information and limit-setting facilities.

4 Data Storage and Protection

We adopt industry-standard security measures to ensure the protection of your information:

• SSL Encryption: All data transmission on the website is protected by 256-bit SSL encryption.
• Secure Servers: All data is stored on secure, access-controlled servers.
• Access Control: Only authorized personnel have access to information on a need-to-know basis.
• Regular Audits: Periodic technical audits are conducted to identify security vulnerabilities.
• Data Retention Period: Information for active accounts is retained to provide services. Even after an account is closed, information may be retained for the period required to fulfill legal obligations.

5 Sharing Information with Third Parties

We do not sell your personal information. However, information may be shared with trusted third parties in the following specific circumstances:

5.1 Service Provider Partners

• Payment processing organizations such as bKash, Nagad, Rocket, and Upay.
• Identity verification and KYC service providers.
• Technology service and cybersecurity providers.

All these partners work with us under strict data protection agreements and are authorized to use information only for specified purposes.

5.2 Legal Obligations

Information may be shared with authorities where required to comply with court orders, government directives, or applicable law. In such cases, we will endeavor to notify the user where possible.

5.3 Business Changes

In the event of business changes such as mergers, acquisitions, or asset transfers, user information may be transferred. We will provide appropriate notice before such changes and ensure continuity of data protection.

6 Cookies and Tracking Technologies

The ku915 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login status and ensuring security.
• Functionality Cookies: For remembering language preferences and user settings.
• Analytics Cookies: For understanding site usage patterns and improving services.

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit site functionality and some services may not work properly.

7 Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to request a copy of your personal information stored with us. This request can be made by email at [email protected].

7.2 Right to Correct Information

You have the right to request correction or updating of inaccurate or incomplete information in your account.

7.3 Right to Delete Information

In certain circumstances, you have the right to request deletion of your personal information. However, due to legal obligations, some information may be required to be retained for a specified period.

7.4 Opting Out of Promotional Communications

You can stop receiving our promotional emails or messages at any time. To do so, send a request to [email protected] or contact us via live chat.

8 Protection of Minors

The ku915 platform is for those aged 21 or older only. We do not knowingly collect any information from minors. An age verification process is carried out during account registration and service access.

If we believe that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has accessed our platform, please contact us at [email protected].

9 International Data Transfers

Our servers and service provider partners may be located in various countries. For international data transfers, we ensure that:

• Each transfer is conducted under appropriate data protection agreements.
• The receiving party follows internationally recognized data protection standards.
• The confidentiality and security of data is maintained at all times.

10 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technological developments. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Notify registered users by email or through the site where applicable.
• Provide adequate notice before significant changes take effect.

Continued use of the site after changes will be considered as consent to the updated Policy. We therefore ask that you review this Policy regularly.

11 Connection to Responsible Gaming

Our Privacy Policy is closely linked to our responsible gaming commitment. We use information about your gaming behavior to:

• Identify potentially problematic gambling behavior and provide necessary support.
• Ensure the availability of self-exclusion, deposit limits, and time limit settings.
• Provide responsible gaming resources and information.

To learn more about responsible gaming, visit our Responsible Gaming page.